For examples of how Sage CRM can be implemented successfully there is nothing better than a case study! These video and written case studies show how other companies have used Sage CRM in a variety of different ways to benefit their businesses.

• Case Studies
• • Target Tracker Sage CRM Video Case Study

  • Target Tracker employ 22 people and are part of Essex County Council and tracks the progress of schools as well as benchmarking them against other schools in the area. Their old system was struggling to cope with the increased load being placed on it when they started to look for a new package.

• • Safecall Sage CRM Video Case Study

  • Safecall provide a whistleblowing service across the UK and provide services to a wide range of customers. Customer service management was very high on the priority list when they moved from Act! to Sage CRM.

• • National Assembly for Wales Sage CRM Video Case Study

  • With an IT user base of around 700 members of staff the National Assembly for Wales had a huge number of people using the system for different purposes. They required a web enabled system which was both safe and reliable.

• • Cellular Solutions Sage CRM Video Case Study

  • Specialising in B2B communications, Cellular Solutions upgraded from Act! to Sage CRM in order to manage the growth in their business. The integration between each department offered huge benefits to the sales and marketing, management and finance teams.

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  • Alliance and Leicester Sage CRM Case Study

  • Alliance & Leicester were using a number of disparate sales relationship systems that were unable to provide a true picture of the customer or history of communications. They also needed something to enable them to roll-out targeted marketing activities.

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  • British Gymnastics Sage CRM Case Study

  • British Gymnastics realised that it needed to streamline its membership processes and enable it to engage more effectively with its membership base. With the 2012 Olympics fast approaching, it was critical that their system was up-to-date.

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  • Hydronix Sage CRM Case Study

  • Whilst individuals were managing their own contacts and communications effectively enough through the usual collection of Outlook inboxes and Excel spreadsheets there was no ‘bigger picture’. Routine tasks were tedious and time consuming and important customer information was not easily shared or accessible.

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  • Parcel Force Sage CRM Case Study

  • Parcelforce had been using a combination of a relatively inflexible system and standalone spreadsheets to manage its customer base. They realised that they needed a comprehensive system to enable them to manage customer expectations and help them improve their business processes.

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  • Stockton-on-Tees Council Sage CRM Case Study

  • The Legal Services team had been using a basic time recording system. This provided limited information and had reached the end of its useful life. In drawing up specifications for a replacement, the department extended its requirements beyond time management.

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  • Suffolk Council Sage CRM Case Study

  • In 2006, Suffolk sought a case management system that would combine time recording with document management. The aim was to make it easier to share legal expertise and capacity between councils in Suffolk and to closely track the time spent on projects.

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